Ironwood Stair & Rail Inc. – Calgary Spindles, Stair and Railing Contractor

Ironwood Stair & Rail Limited Warranty

Ironwood Stair and Rail (“Ironwood”) is committed to providing high-quality wood, metal, and glass stair and rail products. We stand behind the craftsmanship and durability of our products and offer the following Limited Warranty for a period of two (2) years from the date of completion of installation by Ironwood or its authorized agents.


Materials Warranty:

Ironwood warrants that all materials used in the construction of its stair and rail products will be free from defects in materials and workmanship under normal use and service during the warranty period. This includes but is not limited to wood, steel, aluminum, and any other materials used for the manufacturing and installation of its stair and rail products.


Manufacturing Warranty:

Ironwood warrants that its products will be free from defects in manufacturing, ensuring they are constructed and assembled with the utmost care and craftsmanship. This warranty covers any defects arising from the manufacturing process, such as structural flaws or improper assembly.


Installation Warranty:

Ironwood offers a limited warranty on installation services provided directly by Ironwood or its authorized agents. This warranty ensures that the installation of Ironwood products will be performed according to industry standards and in compliance with any applicable building codes.



This Limited Warranty does not cover:


1.      Normal wear and tear, including but not limited to scratches, dents, discoloration, and fading.

2.      Damage caused by accidents, misuse, abuse, or neglect.

3.      Alterations or modifications made to the product by anyone other than Ironwood or its authorized representatives.

4.      Damage or alterations caused by other trades on site.

5.      Damage caused by improper maintenance, handling, or storage.

6.      Damage due to fire and/or water.

7.      Natural variations in the colour, texture, and grain of wood and metal.

8.      Changes in appearance due to exposure to sunlight, humidity, or extreme temperature variations.

9.      Breakage or damage caused by impact.


Customer Requested Building Code Non-Compliant Purchases Exclusions:

In the event that a Customer requests the purchase of products and services that are knowingly non-compliant with local building codes or regulations, the materials and manufacturing warranty shall remain in effect, but not the installation warranty.


Warranty Process:

To make a warranty claim, the original purchaser must provide proof of purchase and date of installation and notify Ironwood Stair & Rail in writing within 30 days of discovering the alleged defect. Ironwood reserves the right to inspect the product and determine whether the claim is covered by this Limited Warranty.


If Ironwood determines that the claim is valid, Ironwood will, at its discretion, either repair or replace the defective product or provide a full or partial refund of the purchase price. Ironwood may choose, at its discretion, to use new or refurbished parts in the repair or replacement process.


Send all warranty claims to service@ironwoodstairs.com.



Ironwood shall not be liable for any incidental, consequential, indirect, special, or punitive damages, or loss of profits or opportunities arising out of the use or inability to use the products.


Ironwood shall not be responsible for any penalties, fines, or legal actions resulting from the use or installation of non-compliant products or services, regardless of the Customer’s explicit request or consent.


The Customer agrees to indemnify and hold Ironwood harmless from any claims, damages, or liabilities arising from the purchase or installation of non-compliant products or services requested by the Customer.


Modification of Warranty:

Ironwood reserves the right to modify or amend this warranty at any time without prior notice. Any such modification or amendment shall be effective upon posting on Ironwood’s official website or distribution to customers.


Governing Law:

This Limited Warranty shall be governed by and construed in accordance with the laws of the Province of Alberta and the laws of Canada applicable therein.



This Limited Warranty is exclusive and in lieu of all other warranties, whether express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.


This Limited Warranty is valid only for products purchased directly from Ironwood Stair & Rail or its authorized dealers and is non-transferable.


By purchasing Ironwood Stair & Rail products, the customer acknowledges and agrees to be bound by the terms and conditions of this warranty.


If you have any questions, please contact us in writing at info@ironwoodstairs.com.



Elevate Your Space with Ironwood Stair and Rail – Where Quality Meets Craftsmanship!